PEI Cycle Tour Booking Information

Accommodation Cancellation Policies/Procedure: Accommodation bookings are tied directly to the primary traveler’s name, email & credit card as verification sources. Since confirmed accommodation bookings are guaranteed directly to the primary traveler’s credit card, the primary traveler may cancel their accommodation bookings directly with the accommodation venues at any time if, in the event of a cancellation, recovering any residual value is still an option. For any posterior cancellation events, travelers are responsible for notifying properties in writing (or by other verifiable means) of their intention to cancel lodging, and those contracts/arrangements are handled directly between travelers & accommodation providers. The exception may be the occasional booking that MacQueen’s makes on behalf of guests using an OTA such as Expedia, in which case travelers must email info@macqueens.com with their specific cancellation request if/when they need our intervention to cancel an accommodation booking on their behalf. It’s recommended to verify reception of that request, especially if sent outside of business hours, on holidays/weekends, or during peak demand times, to ensure timely action is taken on behalf of travelers.

Deposit & Final Payment for MacQueen’s Island Tours PEI cycle tour services:

• Tours fewer than 5 nights: 50% deposit of MacQueen’s services on booking.
• Tours of 5+ nights: A nonrefundable deposit of $500 CAD per person is required upon booking. Pre-Quotation fees are applicable towards the itinerary’s booking deposit. Full payment of the tour balance must be received in our PEI office at least 30 days prior to Day 1 of your tour.

Payment Options:

Visa or MasterCard processed in Canadian dollars. One credit card per invoice, where the credit cardholder is also the primary traveler participating in all services.

Group Travel:

For groups who prefer to travel together, but negotiate separate payments for their travel packages, individual trip proposals & invoices are prepared to reflect the higher administrative costs of individual packages, and where subsequent modifications/additions/subtractions of any individual travelers’ services will not affect the other travellers’ invoices.

MacQueen’s Island Tours is pleased to quote for multiple travelers sharing an itinerary, where fixed costs are divided equally amongst those travelers. Note that in exchange for the reduction in overall administrative fee group costs, the group must designate a single organizer to be responsible for correspondence and all payments for services. Multiple credit cards are not accepted for this option. It’s worth noting that any local on-site hotel payments on check-in/check-out should have flexibility for individual room payments.

Cancellation Policy for MacQueen’s Island Tours PEI cycle tour services:

• Pre-Quotation and Booking deposits payable to MacQueen’s Island Tours are nonrefundable.
• 100% forfeiture of tour price + HST – when written notification of cancellation is received fewer than 30 days prior to tour start

Banking Fees:

• Processing fees may apply to credit card refunds or cross-border transactions processed by accommodation providers.

Travel/Cancellation Insurance:

MacQueen’s Island Tours does not sell travel cancellation or medical insurance. If interested in acquiring comprehensive travel insurance to protect your trip investment against unforeseen circumstances, medical or otherwise, we recommend purchasing it locally in your province/state/country of residence at the time you submit payment for your travel deposit, or alternatively checking into options with these insurance companies with local offices in PEI:
Blue Cross® – 1-877-909-7686   The Co-Operators – 1-800-984-0429

The Fine Print:

MacQueen’s Island Tours acts only as the agent for the suppliers providing the means of transportation, accommodation and all other related travel services. We assume no responsibility, however caused, for injury, loss or damage to person or property in connection with any service resulting directly from the following: acts of God, detention, annoyance, terrorism, thefts, pilferage, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means on conveyance to arrive or depart as scheduled, travelers reserving flights before land services are confirmed, discrepancies or change in transit or hotel services over which we have no control or other financial loss whether to persons or property arising out of certain risks and danger which may occur during a bicycle trip, including but not limited to the hazards of biking in general. All services in FIT itinerary proposals are subject to availability when booking requests are received and processed. Any deviation in proposed and available prices/services will be consulted with the primary traveler and their consent to proceed will be requested prior to processing a booking deposit for their tour. Our binding agreement begins when we process your booking deposit. We reserve the right to make changes to the confirmed itinerary when deemed advisable for the comfort and well-being of trip members. Tour leaders/organizers have the right to dismiss participants who may be jeopardizing the safety and enjoyment of the tour.