Your travel booking is with:
MacQueen’s Island Tours (WowCuba)
430 Queen Street, Charlotetown, PEI, Canada C1A 4E8
+1 902-368-2453
info@wowcuba.com
Fully Supported & Guided
a) Group Tours with Individual Sign-Up
These cycle tour programs with support staff are organized and operated by MacQueen’s Island Tours (WowCuba) with multiple service partners in Cuba.
WowCuba’s 1-week group cycle tour programs are priced for a minimum of 5 participants. WowCuba’s 2-week group Vuelta Cuba cycle tour program is priced for a minimum of 10 participants.
All individual sign-up group cycle tour dates with are guaranteed to operate with the following condition: If the minimum number of cyclists on a tour (5, except 10 for Vuelta) is not met, then MacQueen’s Island Tours (WowCuba) reserves the right to offer the advertised itinerary accompanied only by a tour leader/mechanic in a support car/van.
These tours are for a limited # of seasonal (winter) dates annually, with a maximum of 20 travelers per departure.
b) For private parties, WowCuba’s fully supported & guided cycle tour programs can be booked with scaled pricing based on the total # of participants.
Dates and availability are on request / on demand.
Supported Independent
WowCuba partners with CicloCuba to deliver private supported independent cycle tours including, among other services, luggage transfers and an on-call emergency road repair service insurance (service calls extra). Dates and availability are on request / on demand.
Fully Supported & Guided
Kayak trips are available on a private basis with a minimum of 2 travelers. WowCuba doesn’t organize group kayak trips with individual sign-up. Dates and availability are on request / on demand.
Fully Supported & Guided
WowCuba’s hiking circuit programs are available for private departures with a dedicated support vehicle and local guide. Dates and availability are on request / on demand.
Independent
WowCuba arranges and prepays your transportation, accommodations (normally with breakfast included), dives so that you can just jump in and start having fun when you arrive. If required, WowCuba has destination representatives in Cuba in the unlikely event any local troubleshooting with confirmed services is required. Dates and availability are on request / on demand.
FIT (Flexible Independent Itinerary) refers to an advanced custom itinerary design service focusing on unique experiences and out-of-the-box solutions. With MacQueen’s Island Tours (WowCuba), this option includes bespoke options for private dedicated chauffeured vehicles and guides or concierges.
Refers to travel services handled by travel agents, tour operators or tour organizers at preferred rates on behalf of groups of ten (10) or more travelers. For details on available services, visit Partner with WowCuba.
MacQueen’s Island Tours is a federally incorporated Canadian tour operator registered in the province of Prince Edward Island. As such, this contract is governed by Canadian law. To make a booking, you must be at least 18 years of age. When submitting your booking request, you guarantee your authority to accept our booking terms & conditions on behalf of yourself and/or others in your party. You accept responsibility to make all payments due in connection with your booking. When booking on behalf of another person, you also verify that you have obtained all required consents. Your booking is confirmed and our terms & conditions in effect upon receipt of the applicable deposit or payment amount and issuance of our confirmation statement (deposit) and/or invoice (payment in full).
It is each traveler’s personal responsibility to ensure their passport, visa and immigration requirements are compliant with local and international regulations. MacQueen’s Island Tours (WowCuba) assumes no responsibility for loss if travel plans are affected due to issues with required documentation.
It is each traveler’s personal responsibility to ensure their passport, visa and immigration requirements are compliant with local and international regulations. MacQueen’s Island Tours (WowCuba) assumes no responsibility for loss if travel plans are affected due to issues with required documentation.
Administrative booking fees are included in your WowCuba proposal / package. Late booking / administrative change fees are additional, if applicable.
$50 USD if registration form received < 72 working hours (M-F) prior to arrival in Cuba
Assessed at $50 USD per change to FIT services (excludes package tours) after invoice has been processed with partial or full payment. A change is considered any addition, subtraction or modification of services initiated by the client before or after the delivery of the same, and regardless of the motive for the same. All travelers must take administrative change fees into account prior to entering into a binding agreement to contract travel services delivered by travel providers in Cuba through MacQueen’s Island Tours (WowCuba) as their intermediary agent. MacQueen’s Island Tours (WowCuba)’s administrative change fees and associated banking fees will be applied to any post-service travel claims sent by travelers to MacQueen’s Island Tours (WowCuba) for submission to Cuban ground handlers and service providers on their behalf. If the combined administrative change fees and banking fees exceed the amount of the traveler’s claim, the claim will not proceed.
Booking Deposit: 25% of total proposed price
Final Payment Due: 90 days prior to departure.
If booking <90 days prior to initiation of services, payment in full is due upon confirmation of services.
Advance Booking Deposit: 25% of total proposed price
Advance Registration: 90+ days prior to initiation of services
Balance due: 30 days prior to initiation of services
or
Regular Registration: 89 or fewer days prior to initiation of services
Deposit/Final Payment due: in full on confirmation of services.
Advance Booking Deposit: 25% of total proposed price
Advance Registration: 90+ days prior to initiation of services
Balance due: 30 days prior to initiation of services
or
Regular Registration: 89 or fewer days prior to initiation of services
Deposit/Final Payment due: in full upon confirmation of services.
Condition: Rooming lists and/or passenger manifests with hotels or airlines will not be finalized, ticket issuance will not be authorized, nor will funds be advanced to operators to prepay travel services per contractual requirements with Cuban ground handlers until payment has been completed in full. A group organizer’s failure to remit final payment to MacQueen’s Island Tours (WowCuba) by the established deadline could result in the release or alteration of the group’s confirmed travel arrangements. MacQueen’s Island Tours (WowCuba) does assume any responsibility for financial loss if the group organizer fails to apply final payment by the established payment deadline.
Due upon submission of your quote request: Bespoke Plan-to-Go Fee.
$200 USD is WowCuba’s basic development fee for a standard initial tailor-made travel proposal. The fee’s based on 4 hours of detailed research and itinerary/price quotation preparation. Covers the design of a straightforward 1-week 2-center trip for 1-4 travelers.
Should you decide to book, the nonrefundable development fee will be applied as an administrative credit to your tour price. Consulting fees can vary depending on complexity, trip length and number of travelers. After we have a chance to review your quote request form, we’ll agree on a mutually acceptable base fee & turnaround time prior to processing your payment for itinerary development and pricing.
Booking Deposit: 50% of total proposal price
Final Payment Due: 90 days prior to departure. If booking <90 days prior to departure, payment in full is due upon confirmation of services.
MacQueen’s Island Tours (WowCuba) services are priced in USD and converted to CAD for credit card processing. Charges will be reflected on the client card in their card’s currency, in accordance with the CAD exchange rate of the issuing bank at the time of the transaction. Valid payment options and corresponding fees and deadlines are clearly detailed on all offline service quotations and as part of MacQueen’s Island Tours (WowCuba)’s online booking process.
E-transfers from CAD bank accounts are available for prepayment for travel services. Upon confirmation of travel services, you will be issued an invitation to remit payment along with a deadline for completion of the transaction.
MacQueen’s Island Tours (WowCuba) accepts payment by Visa or Mastercard credit card in their Canadian office. Credit card payments are processed in CAD funds. Third party credit cards are not accepted for individual travel. The merchant name that will appear on the primary traveler’s credit card statement is “MacQueen’s Island Tours”.
MacQueen’s Island Tours (WowCuba) accepts payment by Visa or Mastercard credit card in their Canadian office. Credit card payments are processed in CAD funds. The credit card must be issued either in the name of the accredited agency arranging travel services, or in the name of the principal traveler on the file. No other personal credit cards are permitted or accepted. The merchant name that will appear on the credit card statement is “MacQueen’s Island Tours”..
MacQueen’s Island Tours (WowCuba) accepts payment by wire transfer to Cuban accounts when confirmed in their account at least 15 days prior to initiation of services. Payments must not be remitted in USD under any circumstances, as they could be frozen by US authorities as part of their Economic Embargo policy on Cuba. WowCuba assumes no responsibility for losses for this reason. The traveler must calculate a minimum of 3 working days for WowCuba/MacQueen’s Island Tours to confirm services, plus 3 banking days to complete the international wire transfer transaction when determining if sufficient time remains for this payment option. If the traveler indicates on their registration form that they wish to complete payment for travel services by wire transfer, then (providing MacQueen’s Island Tours (WowCuba) determines there is time remaining for this payment option upon reception of the request), the traveler will be forwarded instructions for remitting payment upon MacQueen’s Island Tours (WowCuba) confirmation of their travel arrangements with service providers. Reservations will be held for a period of 7 business days from the time of confirmation of services. If reception of funds is not confirmed in MacQueen’s Island Tours’ account during that time, services may be released unless a credit card guarantee is provided or credit card payment is applied. MacQueen’s Island Tours (WowCuba) reserves the right to decline to issue statements for wire transfer payments, or to refuse payment via wire transfer if at any point in time it does not deem the transaction secure. Keep in mind when choosing this payment option, that if any reductions to services are made after completing payment, refunds are only available via wire transfer in CAD from Canada or CAD cheque from our Canadian office. Cashing foreign cheques (especially for amounts under $300 CAD) can be difficult or impossible in Europe. View corresponding fees for each option in our Cancellation Policy below under Banking Fees.
Cancellation Insurance
Most travel cancellation insurance policies must be contracted by travelers within 72 hours of deposit or payment for travel services. If interested in protecting your travel investment with cancellation insurance, MacQueen’s Island Tours (WowCuba) urges travelers to investigate specific terms with their local travel insurance providers in advance of acquisition of travel services.
Cancellation Policy
Sometimes, due to circumstances beyond your control, cancellation of travel plans may be necessary. If you need to cancel, please email info@wowcuba.com as soon as your plans change and we will do our best to accommodate rebooking if required. Cancellation notifications must be received in writing from the primary traveler associated with the file or their bonafide documented legal representative. Refunds are not always available from our local suppliers, or for holidays for which nonrefundable resources have been dedicated or costs incurred. And time constraints may not always permit that our offices prioritize cancellation requests over existing operational commitments. For those reasons, depending on the type of holiday you are planning, investigating a proper cancellation insurance policy at the time of committing financially to your travel booking is highly recommended.
The sales & operations offices of MacQueen’s Island Tours (WowCuba) and those of their ground handlers in Cuba are not open 24 hours/day, on weekends, or (in Cuba) on Cuban holidays, or (in Canada) on Canadian or provincial holidays in Prince Edward Island. Cancellation requests sent to MacQueen’s Island Tours (WowCuba) by clients via email or otherwise may only be able to be received and reviewed or processed during business/office hours. If requesting a cancellation these conditions will be taken into account when calculating the # of working days remaining for MacQueen’s Island Tours (WowCuba) office staff and that of their ground handlers and service providers to react to and process all cancellation requests.
Domestic land & air tour services
91 & over
Loss of deposit (50% of deposit can apply to future WowCuba group travel within one year; credits are non-transferable)
61 to 90
Loss of deposit + any non-refundable accommodation / airfare fees + applicable bank fees
45 to 60
50% of trip price + any non-refundable accommodation / airfare fees + applicable bank fees
30 to 44
100% of trip price (35% can apply to future WowCuba group travel within one year; credits are non-transferable)
15 to 29
100% of trip price (15% can apply to future WowCuba group travel within one year; credits are non-transferable)
14 and under
100% of trip price
Domestic land & tour services, excluding flights
90 & over
25% of trip price (10% of deposit can apply to future WowCuba travel within one year; credits are non-transferable)
30 to 89
25% of trip price
29 and under
100% of trip price
Reductions of the # of travelers on an organized group or bespoke travel invoice not resulting in the complete cancellation of services, may be subject to pro-rated trip prices for remaining participants. These details are analyzed on a case-by-case basis depending on the service providers involved in the package. Itinerary administrative/development fees are non-refundable. Airline tickets are a non-refundable component of all of our travel packages.
International & domestic air services
after ticket issuance
100% nonrefundable
Domestic land services
90 and over
50% of trip price (20% of deposit can apply to future WowCuba travel within one year; credits are non-transferable)
30-89 days
100% of trip price (20% of deposit can apply to future WowCuba travel within one year; credits are non-transferable)
Domestic land services
29 and under
100% of services
Reductions of the # travelers on a tailor made travel invoice not resulting in the complete cancellation of services, may be subject to pro-rated trip prices for remaining participants. These details are analyzed on a case-by-case basis depending on the service providers involved in the package. Administrative change fees are likewise applied to the addition or modification to services once they have been invoiced.
CAD cheque or E-transfer refund
10 USD per refund
This refund method is available for payments made by CAD E-transfer, or by wire transfer to Cuba.
CAD wire transfer refund
65 USD per refund
This refund method is available for payments made by CAD cheque, or by wire transfer to Cuba.
Note that your banking institution may apply currency conversion, wire transfer reception, or cheque negotiation fees, especially when negotiating those payment instruments outside of North America.