Supported Independent Tour Features: Unless otherwise indicated on your quote/invoice, your itinerary proposal covers accommodations, meals and transfers as per itinerary, high quality bicycle rental with handlebar/trunk bag, outfitting, and digital routes with activity/meal suggestions. Extra options available on booking include: one rental Garmin per party, cell phone holders with battery pack and more. Tours feature breakfasts with some accommodation providers (inclusions are expressly indicated in your itinerary). The proposed itinerary price cost does not include airfare, beverages, medical insurance, items of a personal nature, options purchased locally, gratuities etc.
Island Walk by Bike or Confederation Trail Tour Features: Unless otherwise indicated on your quote/invoice, your itinerary proposal covers accommodations, meals & transfers per itinerary (luggage transfers are optional), high quality bicycle rental with handlebar/trunk bag, outfitting and other accessories if requested, and digital routes with activity/meal suggestions.
Visit our FAQ page for details on: baggage limits, storage, shuttles, meals, technical services and more.
Booking Process:
Stage 1: MacQueen’s publishes & offers a global tour price, including accommodations, in preliminary proposals. Travelers interested in advancing their booking process will submit a preliminary nonrefundable administrative deposit to MacQueen’s.
Stage 2: MacQueen’s separates accommodations from tour services payable to MacQueen’s and performs an availability check with all accommodations. Guests are asked to review updated accommodation tabs detailing each property’s room categories/prices/deposit & cancellation policies. Availability can fluctuate until bookings are guaranteed with service partners, so timely advancement of the process is recommended. Travelers interested in booking tour services submit a Registration Form.
Stage 3: MacQueen’s books and guarantees accommodations directly to the primary traveler’s credit card. The primary traveler is asked to review each confirmation posted to their itinerary for accuracy prior to submitting the balance of their booking deposit. The Final Balance payable to MacQueen’s is due 30 days prior to trip start.
Accommodation Payments & Billing:
Your Final tour price includes two separate components:
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Tour Services: Payable to MacQueen’s.
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Accommodation Costs: Payable directly to our accommodation partners.
Payment Schedule
Your itinerary and invoice will clearly separate these costs. Payments are made as follows:
| Component | Deposit Payable To | Final Payment Payable To | Due Date for Final Payment |
|---|---|---|---|
| Tour Services | MacQueen’s | MacQueen’s | 30 days prior to trip start |
| Accommodations | Accommodation Partners | Accommodation Partners | As per each property’s schedule |
Important Notes on Accommodations:
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Payment Methods: Many properties allow final payment to be made locally upon check-in, which can be convenient for groups.
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Individual Policies: As our accommodation partners have varying deposit and cancellation policies, these details are provided separately within your itinerary for each property.
Cancelling Accommodations
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Direct Cancellation: Most accommodation bookings are guaranteed directly to the primary traveler’s credit card. Therefore, you can cancel directly with the property, which is the fastest method.
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Cancellations Requiring Our Help: If a booking was made through a third-party site (e.g., Expedia) on your behalf, please email your cancellation request to
info@macqueens.com. -
Verification: Always request confirmation from the property (or from us) to ensure your cancellation has been received and processed, especially outside of business hours.
Deposit & Final Payment for MacQueen’s Island Tours PEI cycle tour services:
- Tours fewer than 5 nights: 50% deposit of MacQueen’s services on booking.
- Tours of 5+ nights: A nonrefundable deposit of $500 CAD per person is required upon booking. Pre-Quotation fees are applicable towards the itinerary’s booking deposit. Full payment of the tour balance must be received in our PEI office at least 30 days prior to Day 1 of your tour.
Payment Options:
Visa or MasterCard processed in Canadian dollars. One credit card per invoice, where the credit cardholder is also the primary traveler participating in all services.
Group Travel:
For groups who prefer to travel together, but negotiate separate payments for their travel packages, individual trip proposals & invoices are prepared to reflect the higher administrative costs of individual packages, and where subsequent modifications/additions/subtractions of any individual travelers’ services will not affect the other travellers’ invoices.
MacQueen’s Island Tours is pleased to quote for multiple travelers sharing an itinerary, where fixed costs are divided equally amongst those travelers. Note that in exchange for the reduction in overall administrative fee group costs, the group must designate a single organizer to be responsible for correspondence and all payments for services. Multiple credit cards are not accepted for this option. It’s worth noting that any local on-site hotel payments on check-in/check-out should have flexibility for individual room payments.
Cancellation Policy for MacQueen’s Island Tours PEI cycle tour services:
- Pre-Quotation and Booking deposits payable to MacQueen’s Island Tours are nonrefundable.
- 100% forfeiture of tour price + HST – when written notification of cancellation is received fewer than 30 days prior to tour start
Banking Fees:
- Processing fees may apply to credit card refunds or cross-border transactions processed by accommodation providers.
Travel/Cancellation Insurance:
MacQueen’s Island Tours does not sell travel cancellation or medical insurance. If interested in acquiring comprehensive travel insurance to protect your trip investment against unforeseen circumstances, medical or otherwise, we recommend purchasing it locally in your province/state/country of residence at the time you submit payment for your travel deposit, or alternatively checking into options with these insurance companies with local offices in PEI:
Blue Cross® – 1-877-909-7686 The Co-Operators – 1-800-984-0429
The Fine Print:
MacQueen’s Island Tours acts only as the agent for the suppliers providing the means of transportation, accommodation and all other related travel services. We assume no responsibility, however caused, for injury, loss or damage to person or property in connection with any service resulting directly from the following: acts of God, detention, annoyance, terrorism, thefts, pilferage, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means on conveyance to arrive or depart as scheduled, travelers reserving flights before land services are confirmed, discrepancies or change in transit or hotel services over which we have no control or other financial loss whether to persons or property arising out of certain risks and danger which may occur during a bicycle trip, including but not limited to the hazards of biking in general. All services in FIT itinerary proposals are subject to availability when booking requests are received and processed. Any deviation in proposed and available prices/services will be consulted with the primary traveler and their consent to proceed will be requested prior to processing a booking deposit for their tour. Our binding agreement begins when we process your booking deposit. We reserve the right to make changes to the confirmed itinerary when deemed advisable for the comfort and well-being of trip members. Tour leaders/organizers have the right to dismiss participants who may be jeopardizing the safety and enjoyment of the tour.
