Kristen oversees the family’s businesses and resides most of the year in Havana, Cuba with her husband Abel. June/July usually sees her back in Charlottetown, however, providing assistance during high season and with the organization of our PEI tour programs.
© 2025 MacQueen's Bike Shop & MacQueen’s Island Tours. All Rights Reserved. Prince Edward Island Bicycle Sales, Rentals, Repairs, Tours
Supported Independent Tour Features: Unless otherwise indicated on your quote/invoice, your itinerary proposal covers accommodations, meals and transfers as per itinerary, high quality bicycle rental with handlebar/trunk bag, outfitting, and digital routes with activity/meal suggestions. Extra options available on booking include: one rental Garmin per party, cell phone holders with battery pack and more. Tours feature breakfasts with some accommodation providers (inclusions are expressly indicated in your itinerary). The proposed itinerary price cost does not include airfare, beverages, medical insurance, items of a personal nature, options purchased locally, gratuities etc.
Island Walk by Bike or Confederation Trail Tour Features: Unless otherwise indicated on your quote/invoice, your itinerary proposal covers accommodations, meals & transfers per itinerary (luggage transfers are optional), high quality bicycle rental with handlebar/trunk bag, outfitting and other accessories if requested, and digital routes with activity/meal suggestions.
Visit our FAQ page for details on: baggage limits, storage, shuttles, meals, technical services and more.
Accommodation Billing: While our preliminary proposals include accommodation pricing and we include the service of confirming proposed lodging services on your behalf, note that accommodations will be billed separately by our accommodation partners. In your Pre-Quotation and upon booking, the amount due to MacQueen’s will be prorated to reflect separation of the accommodation elements of your total trip cost from the remaining tour services payable to MacQueen’s. More details below.
Accommodation Payments: the total accommodation costs are deducted from the final amount due to MacQueen’s in Stage 2 of our booking process and in Stage 3 of our booking process, accommodations are guaranteed directly to the primary traveler’s credit card. Since the deposit/final payment and cancellation policies of the multiple accommodation providers we work with vary considerably, the accommodation payment schedules and cancellation policies will be detailed in each individual accommodation tab of your itinerary, and the total tour price will reflect the separate amount due to MacQueen’s for the balance of tour services. Many properties work with local payments, offering the possibility to present final payment locally upon check-in (convenient for groups where travelers prefer to pay individually for assigned room categories etc).
Tour services payable to MacQueen’s:
Booking Deposit $_________ CAD Due on confirmation of collective services |
Final Payment
| + | $_________ CAD Due 30 days prior to trip start |
+ Lodging payable to Accommodation Partners:
$_________ CAD Due on booking |
| + | $_________ CAD Due per schedule provided |
= Proposed Itinerary Total: $_________ CAD
Accommodation Cancellation Policies/Procedure: Accommodation bookings are tied directly to the primary traveler’s name, email & credit card as verification sources. Since confirmed accommodation bookings are guaranteed directly to the primary traveler’s credit card, the primary traveler may cancel their accommodation bookings directly with the accommodation venues at any time if, in the event of a cancellation, recovering any residual value is still an option. For any posterior cancellation events, travelers are responsible for notifying properties in writing (or by other verifiable means) of their intention to cancel lodging, and those contracts/arrangements are handled directly between travelers & accommodation providers. The exception may be the occasional booking that MacQueen’s makes on behalf of guests using an OTA such as Expedia, in which case travelers must email info@macqueens.com with their specific cancellation request if/when they need our intervention to cancel an accommodation booking on their behalf. It’s recommended to verify reception of that request, especially if sent outside of business hours, on holidays/weekends, or during peak demand times, to ensure timely action is taken on behalf of travelers.
Deposit & Final Payment for MacQueen’s Island Tours PEI cycle tour services:
Payment Options:
Visa or MasterCard processed in Canadian dollars. One credit card per invoice, where the credit cardholder is also the primary traveler participating in all services.
Group Travel:
For groups who prefer to travel together, but negotiate separate payments for their travel packages, individual trip proposals & invoices are prepared to reflect the higher administrative costs of individual packages, and where subsequent modifications/additions/subtractions of any individual travelers’ services will not affect the other travellers’ invoices.
MacQueen’s Island Tours is pleased to quote for multiple travelers sharing an itinerary, where fixed costs are divided equally amongst those travelers. Note that in exchange for the reduction in overall administrative fee group costs, the group must designate a single organizer to be responsible for correspondence and all payments for services. Multiple credit cards are not accepted for this option. It’s worth noting that any local on-site hotel payments on check-in/check-out should have flexibility for individual room payments.
Cancellation Policy for MacQueen’s Island Tours PEI cycle tour services:
Banking Fees:
Travel/Cancellation Insurance:
MacQueen’s Island Tours does not sell travel cancellation or medical insurance. If interested in acquiring comprehensive travel insurance to protect your trip investment against unforeseen circumstances, medical or otherwise, we recommend purchasing it locally in your province/state/country of residence at the time you submit payment for your travel deposit, or alternatively checking into options with these insurance companies with local offices in PEI:
Blue Cross® – 1-877-909-7686 The Co-Operators – 1-800-984-0429
The Fine Print:
MacQueen’s Island Tours acts only as the agent for the suppliers providing the means of transportation, accommodation and all other related travel services. We assume no responsibility, however caused, for injury, loss or damage to person or property in connection with any service resulting directly from the following: acts of God, detention, annoyance, terrorism, thefts, pilferage, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means on conveyance to arrive or depart as scheduled, travelers reserving flights before land services are confirmed, discrepancies or change in transit or hotel services over which we have no control or other financial loss whether to persons or property arising out of certain risks and danger which may occur during a bicycle trip, including but not limited to the hazards of biking in general. All services in FIT itinerary proposals are subject to availability when booking requests are received and processed. Any deviation in proposed and available prices/services will be consulted with the primary traveler and their consent to proceed will be requested prior to processing a booking deposit for their tour. Our binding agreement begins when we process your booking deposit. We reserve the right to make changes to the confirmed itinerary when deemed advisable for the comfort and well-being of trip members. Tour leaders/organizers have the right to dismiss participants who may be jeopardizing the safety and enjoyment of the tour.